customer experience | On Now Digital

Dec 29, 20203 min read

5 Digital transformation New Year’s resolutions for your business

Good riddance, 2020! And hello, digital solutions. OK, we can all agree: 2020 was not a banner year for, you know, anyone. The wildfires...

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Nov 17, 20203 min read

Turkey, gratitude and data-driven Black Friday shopping

How retailers use big data to get the most out of the holidays. Happy early Thanksgiving, friends! T’is the season for overeating and...

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Sep 14, 20203 min read

Why data visualization matters and how to do it well

3 Best practices for easy-to-read data. A quick Google search will tell you that there are 2.5 quintillion bytes of data created every...

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Aug 28, 20203 min read

Is your customer portal data secure?

5 Tips for better lab data security. Sure, it’s easy to blame Mark Zuckerberg for making the nation feel afraid to share data online....

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Jul 21, 20203 min read

3 Qualities you want in a software vendor – and how to spot them

Ask these 10 questions when you’re interviewing technology partners. If you spend more than, say, 15 minutes, in the B2B world, you’ll...

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Jul 8, 20204 min read

What Netflix can teach you about big data

Seriously, how do they know exactly what we like? Here we are – four months into various forms of COVID-19 shut-downs and restrictions....

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Jul 1, 20203 min read

7 Design tips for a clean, engaging customer portal

Why be user-friendly when you can be the user-friendliest? Let’s be real – pretty much every digital company out there is touting that...

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May 22, 20203 min read

What is CX technology?

Spoiler alert: it’s not just a passing fad. In your B2B business, where KPIs and ROI are top concerns, but your ERP and your CRM and...

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May 20, 20203 min read

Invest in a customer portal your customers actually want

5 Features you won’t want to skip. Don’t shoot the messenger, but if you don’t already have a customer portal, you could be disappointing...

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May 1, 20204 min read

21 Questions to ask before you begin your digital transformation.

Avoid the traps that cause many efforts to fail. We know what you’re thinking – 21 questions sounds like a lot, doesn’t it? But, do you...

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Jan 29, 20203 min read

What the Super Bowl can teach you about big data

3 Takeaways for your business Ah, Super Bowl Sunday, here we come. Few events can tear our nation apart while simultaneously bringing us...

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